Aug 04, 2025
Jochem
AI-powered help desk assistant
Overview
0.0
Business management
business
knowledge
management
Q&A
support
team
About JochemJochem.ai is an AI assistant designed to help customer service teams quickly find answers to customer care questions. It uses a smart knowledge base that learns from human responses to improve over time, saving agents time and reducing the need for supervisors to step in.
The tool integrates smoothly with platforms like Teams and Slack, making it easy to access information. Agents can respond to emails and chats with a single click, easing the workload on second-line support.
If Jochem.ai can’t answer a question, it immediately escalates the issue to a senior agent and learns from these cases to handle similar queries better in the future. It also manages escalation logs and provides useful reports, including time saved and common topics.
The knowledge base stays current through automatic updates and suggestions for new or conflicting content. Jochem.ai supports customization of user settings and permissions and offers flexible pricing plans for small teams and large organizations.
Overall, Jochem.ai streamlines customer support by helping agents solve inquiries efficiently while offering insights that improve team operations.
Pricing
ModelFrom €250/mo
Releases
LaunchMar 18, 2025
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